FortunePinas Privacy Policy

1. Overview

FortunePinas ("we," "us," "the platform") is committed to protecting the privacy of everyone who uses our online gaming services. This Privacy Policy describes the types of personal information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to all players who access FortunePinas, whether they are browsing from Manila, Cebu, Davao, or anywhere else in the Philippines. By using the platform, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect personal information in several ways — some is provided directly by you, and some is gathered automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth (required for account registration and KYC verification).
• Contact details including mobile number and email address.
• Government-issued ID and supporting documents submitted during KYC review.
• Payment information such as your registered e-wallet details or bank account number used for deposits and withdrawals.
• Messages and records from communications with our support team.

Information collected automatically:

• Device information including the type of device, operating system, and browser used to access FortunePinas.
• IP address and general location data.
• Session data including pages visited, games played, and time spent on the platform.
• Cookie and similar tracking data (see Section 7 for more detail).

3. How We Use Your Data

FortunePinas uses the information we collect for the following purposes:

• Account management: to create, maintain, and secure your FortunePinas account.
• Identity verification: to confirm your age and identity through our KYC process, as required before withdrawals are processed.
• Transactions: to process deposits and withdrawals in Philippine Peso through your chosen payment method.
• Customer support: to respond to your enquiries, resolve disputes, and address any technical issues with your account.
• Platform improvement: to analyse usage patterns and understand how players interact with games and features, so we can make the experience better.
• Security and fraud prevention: to detect and investigate suspicious activity, protect against unauthorised access, and comply with anti-money-laundering obligations.
• Responsible gaming: to support the tools and features that help players manage their gaming activity responsibly.
• Communications: to send you important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.

4. Sharing Your Information

FortunePinas does not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: We work with trusted third-party companies that help operate the platform — such as payment processors and identity verification services. These partners are bound by confidentiality obligations and may only use your data to perform their specific services.
• Legal requirements: We may disclose your information if required to do so by applicable law, court order, or regulatory authority.
• Fraud and security: In cases of suspected fraud, money laundering, or other illegal activity, we may share relevant information with appropriate parties as part of an investigation.
• Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of that transaction. We will notify affected users if this occurs and if the new entity intends to use your data in a materially different way.

In all cases, we aim to share the minimum amount of information necessary for the specific purpose.

5. Payment Data

All financial transactions on FortunePinas are conducted in Philippine Peso (₱). When you make a deposit or request a withdrawal, you provide payment details such as your e-wallet account or bank information. This information is used solely to process your transaction and to verify that the payment method belongs to you.

FortunePinas does not store complete payment credentials directly on its servers. Payment processing is handled through our trusted payment partners who maintain their own security standards. We retain transaction records as required for account management, dispute resolution, and compliance purposes.

6. Security Measures

We take the security of your personal data seriously. The measures FortunePinas uses to protect your information include:

• SSL (Secure Sockets Layer) encryption on all pages and during all data transmissions between your device and our platform.
• OTP (One-Time Password) verification during login and at key account actions to prevent unauthorised access.
• A structured KYC process that confirms your identity before withdrawals are processed.
• Internal access controls that limit who within our organisation can access player data.
• Regular security reviews and monitoring for suspicious activity.

While we do everything reasonable to protect your data, no online system is completely immune to risk. You also play a role in keeping your account secure — never share your password, use a strong and unique password, and contact support immediately if you notice any unusual activity on your account.

7. Cookies

FortunePinas uses cookies and similar tracking technologies to provide a functioning and improved experience on the platform. Cookies are small data files stored on your device when you visit the site.

FortunePinas does not use cookies for third-party advertising or to track you across external websites. Most browsers allow you to control or disable cookies through their settings. Note that disabling essential cookies may affect the functionality of your account.

8. Data Retention

FortunePinas retains your personal data for as long as your account is active and for a reasonable period after account closure. Certain records — such as transaction histories and KYC documents — may be retained for longer periods to comply with financial record-keeping and anti-money-laundering requirements.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised. If you request account closure, we will process your data accordingly, subject to any retention obligations that apply.

9. Your Rights

As a user of FortunePinas, you have certain rights in relation to your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If any of your details are inaccurate or out of date, you can ask us to update them.
• Deletion: In certain circumstances, you may request that we delete your personal data. This is subject to any legal retention requirements that apply.
• Restriction: You may ask us to restrict the processing of your data in specific situations.
• Objection: You can object to the use of your data for purposes beyond the direct operation of your account.

To exercise any of these rights, contact our support team through the live chat feature available on the platform. We will acknowledge your request and aim to respond within a reasonable timeframe.

10. Minors

FortunePinas is strictly for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under this age. If we become aware that a minor has created an account, we will close the account and delete the associated data promptly.

If you believe that a minor has registered on the platform, please contact our support team immediately so we can investigate and take the appropriate action.

11. Policy Changes

FortunePinas may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or feedback from our community. When we make significant updates, we will change the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of the platform after any update means you accept the revised policy. If you have concerns about a change, contact our support team or review the updated Terms & Conditions for the full context.

12. Contact Us

If you have any questions about this Privacy Policy — or about how FortunePinas handles your personal data — our support team is available to help. You can reach us through the live chat feature on the platform, or by sending an email to the address listed in the footer of this page.

You may also find it useful to review our Terms & Conditions and our Responsible Gaming page, which together with this Privacy Policy describe the full framework governing your use of the FortunePinas platform.