FortunePinas Terms & Conditions

1. General Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User") and FortunePinas ("we," "us," "the platform"). They apply to all use of the FortunePinas website, games, and associated services accessible at fortunepinas.vu.

Your use of the FortunePinas platform in any capacity — browsing, registering, depositing, playing, or withdrawing — constitutes your acceptance of these Terms in full. If you are accessing the platform on behalf of another person, you confirm that you have the authority to bind that person to these Terms and that the person meets all eligibility requirements.

2. Eligibility

To use FortunePinas, you must meet all of the following requirements:

• You are at least 21 years of age.
• You are physically located in the Philippines at the time of use.
• You are accessing the platform voluntarily for personal entertainment.
• You are not prohibited by any applicable law from participating in online gaming.
• You are not a current employee, contractor, or immediate family member of FortunePinas or its affiliated entities.

FortunePinas reserves the right to request proof of age and identity at any time. Accounts found to be registered by persons under 21 will be immediately suspended and any balances may be forfeited pending review.

3. Account Registration

Each player is permitted to hold only one active FortunePinas account. Creating multiple accounts — whether under the same name, the same device, or the same payment method — is not allowed and may result in the closure of all associated accounts.

During registration, you are required to provide accurate and complete personal information. This includes your full legal name, date of birth, and a valid contact number for OTP verification. FortunePinas conducts a KYC (Know Your Customer) process before processing withdrawals. You may be asked to submit a valid government-issued ID and supporting documents.

You are solely responsible for the security of your account credentials. Do not share your password with anyone. FortunePinas will never ask for your password via chat, email, or any other channel. If you suspect that your account has been accessed without your authorisation, contact our support team immediately.

4. Deposits & Payments

All deposits on FortunePinas are processed in Philippine Peso (₱). The platform supports local payment methods including e-wallets and Philippine online and mobile banking. Deposits via cryptocurrency or credit cards are not accepted.

Deposits are credited to your account once the transaction is confirmed by the relevant payment provider. FortunePinas is not responsible for delays caused by third-party payment processors or banking institutions. If a deposit does not reflect in your account within the expected timeframe, contact our support team with your transaction reference number.

• Only deposit funds that belong to you.
• Do not use accounts belonging to other people to fund your FortunePinas balance.
• Deposits made in error cannot always be reversed; contact support as quickly as possible if you deposit an incorrect amount.

5. Withdrawals

Withdrawals are processed back to the same payment method used for your original deposit, subject to verification requirements. Before your first withdrawal, your KYC documents must be submitted and approved. This is a standard verification step to protect your account and comply with anti-money-laundering best practices.

FortunePinas aims to process withdrawal requests in a timely manner. Actual processing times may vary depending on the payment channel and the completeness of your account verification. Withdrawals will not be processed to third-party accounts or payment methods not registered under your name.

6. Game Rules & Conduct

Each game category on FortunePinas — including slots, eBingo, fish arcade games, live casino, and casino games — operates according to its own set of rules, which are displayed within the game itself. It is your responsibility to understand the rules before placing bets.

The following conduct is strictly prohibited on FortunePinas:

• Using software, bots, scripts, or any automated tools to interact with games or the platform.
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings derived from known bugs may be voided.
• Colluding with other players in live games or tournaments.
• Engaging in any activity that FortunePinas reasonably believes constitutes match-fixing, fraud, or money laundering.
• Using offensive, threatening, or abusive language toward other players or support staff.

FortunePinas reserves the right to void bets, withhold payments, and close accounts where prohibited conduct is confirmed. Decisions regarding the voiding of game outcomes are final.

7. Bonuses & Promotions

From time to time, FortunePinas may offer bonuses, promotional credits, or other incentives to players. Each promotion will be accompanied by its own specific terms, including any applicable wagering requirements, eligible games, and expiry conditions.

General rules that apply to all bonuses unless stated otherwise:

• Bonuses are non-transferable and cannot be shared between accounts.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• FortunePinas reserves the right to modify or withdraw a bonus offer at any time without prior notice, subject to fair treatment of players who have already accepted the offer.
• Any attempt to abuse bonus terms — including creating multiple accounts to claim a welcome bonus more than once — will result in the cancellation of the bonus and may result in account suspension.

8. Responsible Gaming

FortunePinas is committed to promoting responsible gaming. The platform provides tools that allow you to set deposit limits, session time reminders, and self-exclusion periods. These tools are accessible from your account settings.

Gaming is entertainment. It is not a reliable source of income and no outcome on the platform is guaranteed. Never bet more than you can comfortably afford to lose, and never chase losses. If gaming begins to affect other areas of your life — your work, your relationships, or your finances — please use the self-exclusion feature or visit the Responsible Gaming page for guidance.

9. Privacy & Data

FortunePinas collects and processes personal data as described in our Privacy Policy. By using the platform, you consent to the collection and use of your personal information in accordance with that policy. Your data is used to operate your account, process transactions, verify your identity, and improve the platform experience.

FortunePinas uses SSL encryption to protect data transmitted between your device and our servers. Account security measures include OTP verification and a structured KYC process for withdrawals. We do not sell your personal information to third parties.

10. Suspension & Account Closure

FortunePinas reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases involving:

• Breach of these Terms & Conditions.
• Providing false or misleading registration information.
• Suspected fraudulent activity, money laundering, or collusion.
• Use of the platform from a restricted jurisdiction.
• Failure to complete required identity verification within a reasonable period.

If your account is closed due to a breach of these Terms, any pending withdrawals or remaining balance may be withheld pending investigation. FortunePinas will communicate the outcome of any review to the email address on file.

You may also choose to close your account voluntarily at any time by contacting our support team. Voluntary closure does not affect any pending withdrawal that has already been approved.

11. Limitation of Liability

To the fullest extent permitted by applicable law, FortunePinas is not liable for any direct, indirect, incidental, or consequential loss arising from your use of the platform, including but not limited to loss of funds, loss of data, or service interruptions caused by circumstances beyond our reasonable control.

FortunePinas makes no guarantees regarding the continuous, uninterrupted availability of the platform. Scheduled maintenance and unforeseen technical issues may occasionally affect access. We will make reasonable efforts to inform players of planned downtime in advance.

12. Changes to These Terms

FortunePinas may update these Terms & Conditions from time to time to reflect changes in the platform, applicable laws, or our operational practices. When significant changes are made, we will update the "Last updated" date shown at the top of this page.

Continued use of the FortunePinas platform after any update constitutes your acceptance of the revised Terms. If you disagree with the updated Terms, you should stop using the platform and may contact support to request account closure.

If you have any questions about these Terms & Conditions, you can reach our support team through the live chat feature available on the platform. You may also review related policies including our Privacy Policy and Responsible Gaming page.